Reframing the Paradox: Evidence-Based Design for the Public Sector

 

             

 

 

 

 

 

 

 

EXPOSING CHARITIES TO DESIGN-LED APPROACHES THROUGH DESIGN RESEARCH

LAURA WARWICK, ROBERT DJAELANI

Northumbria University

LAURA.E.WARWICK@NORTHUMBRIA.AC.UK

Keywords: Public Services; Voluntary Sector; Design for Services

Abstract

This paper discusses the value of using design research to expose Voluntary Community Sector (VCS) organisations to design-led approaches. The discussion is based on the findings from two qualitative, exploratory doctoral inquiries into the relevance and applicability of adopting a Design for Service (DfS) approach to effect transformation in VCS contexts. Using Action Research and a case study structure, the DfS approach was introduced and applied within four VCS organisations in succession. The research findings have provided valuable evidence and insight into design’s capacity to incite transformational change, and the challenges of doing so, at a critical time for the sector. 

This paper is licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International licence.

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Cite this paper: Warwick. L, and Djaelani, R. (2016). Exposing Charities to Design-Led Approaches Through Design Research . Proceedings of DRS 2016, Design Research Society 50th Anniversary Conference. Brighton, UK, 27–30 June 2016.

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